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Noticeboard

INFORMATION on 0 to 18 years health. Very useful site http://www.what0-18.nhs.uk/

Dr Abbie Lear - We are delighted to announce that Dr Lear, who was previously with us as a trainee has re-joined the practice to complete her training. She will be working three days a week, Wednesday, Thursday and Friday.

LEARNING DISABILITY FRIENDLY. We have been awarded Learning Disability Friendly status. This means all our staff have completed appropriate training and the clinical services that we provide for patients with Learning Disabilities have been recognised by our commissioners as being of a very high standard.

EAR WAX REMOVAL SERVICE. We are now hosting a private ear wax removal service. To book an appointment click here

Do you want information on local healthcare support services? If so Mid Hampshire Directory of Services is the best place to start.

GET HAMPSHIRE WALKING. A new initiative to promote walking locally. For more information download the leaflet Health Walks A5 leaflet Final.pdf. And for more information on fitness classes and activities in general click here

CQC - Last Inspection 1 November 2017 - Report now published. click here

Charlton Hill Surgery Charitable Trust. see link on right hand side of this page for more details.

Practice Policies

PATIENT’S RIGHTS AND RESPONSIBILITIES

Information held regarding patients is confidential and use of this is governed by The Data Protection Act, Access to Medical Records Act and Caldicott Guidelines. Information is shared with other Health Service Providers in patients’ interest (e.g. hospital referrals), with patients’ permission.

Requests for access by patients to their personal clinical records should be made in the first instance to Reception.

Patients have the right to choose with whom they book their consultation but will be offered an alternative if their chosen practitioner is fully booked or unavailable (Reception staff will advise).

In the event of being unable to keep appointments, patients are requested to cancel, in order that the consulting time is not wasted.

Patients aged 16-75 who have not been seen at the Surgery in the previous three years and patients aged 75 who have not been seen in the previous year, may book a health check with a nurse.

Patients can expect medical care and assistance according to need and in turn are requested to recognise difficulties that can sometimes occur, and maintain courtesy in any dealing with practice personnel.

Verbal or physical abuse to any person on practice premises justifies removal of registration with the practice.

The Practice operates a non-discrimination policy. Copies of Practice Procedures on the above topics are available on request.


FREEDOM OF INFORMATION ACT

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication scheme is a guide to the classes of information the practice intends to make routinely available.

To see our publication visit www.foi.nhs.uk/practice?id=847  



 
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