Dr Zane Koetser - Dr Koetser joined us in August to complete her GP training. She will be with us until the end of July 2021.

Dr Lucy Pyle - Dr Pyle is now on maternity leave having given birth to a boy and we look forward to her return to work in September 2020. 

HOW MANY GPs DO WE HAVE? We are often asked how many GPs we have, but the real question should be what is the GP patient ratio? As of July 2019, we have 13,200 patients, 55 GP sessions a week (there are two sessions a day), and each WTE (whole time equivalent) GP has a list of 1,900 patients, which is significantly below the Hampshire average of 2,300 patients. Our aim is to better this ratio and have WTE GPs with 1,850 patients each.

Charlton Hill Surgery Charitable Trust. see link on right hand side of this page for more details.

INFORMATION on 0 to 18 years health. Very useful site

LEARNING DISABILITY FRIENDLY. We have been awarded Learning Disability Friendly status. This means all our staff have completed appropriate training and the clinical services that we provide for patients with Learning Disabilities have been recognised by our commissioners as being of a very high standard.

EAR WAX REMOVAL SERVICE. We are now hosting a private ear wax removal service. To book an appointment click here

Do you want information on local healthcare support services? If so Mid Hampshire Directory of Services is the best place to start.

CQC - Last Inspection 1 November 2017 - Report now published. click here

GET HAMPSHIRE WALKING. An initiative to promote walking locally. For more information click here. And for more information on fitness classes and activities in general click here

Ear Care/Ear Syringing

If there is a build up of wax in your ear(s) please read the following self-help guide as you may not need an appointment.

What is ear wax?

Ear was is normal and is produced to form a protective coating over the skin in the ear canal. Ears are normally self-cleaning - the movement of your jaw whilst eating and talking helps to move the wax along the canal where it will usually fall out naturally without you noticing.

Why is my ear blocked with wax?

The amount of ear wax produced varies from person to person; some people produce excessive amounts which can lead to a blockage in the ear canal.   You are more likely to develop a blockage of wax in the canal if you:

  • use cotton ear buds to clean the ear as this pushes the wax deeper into the canal
  • wear a hearing aid, ear plugs or use in-ear speakers for i-pods or similar - as these can all interfere with the natural process of wax expulsion
  • have abnormally narrow ear canals
  • have a particularly hairy ear canal
  • are elderly – because the ear wax you produce is drier and harder
  • have a dry skin problem such as eczema or psoriasis

Advice to help you manage and prevent ear wax blockage

Ear wax only becomes a problem if it causes deafness, discomfort or if your health professional requires a clear view of your ear drum.  Deafness is only caused when the entire canal is filled with wax and there is practically no reduction in hearing until this total blockage occurs.

If you experience any of the following, you should seek advice from your GP or Practice Nurse

  • pain
  • discharge or bleeding from the ear
  • sudden deafness or buzzing
  • foreign bodies in the ear
  • dizziness

If you are not experiencing any of the above, you should manage the blockage by using olive oil drops.


Olive Oil Drops The following needs to be done 2 or 3 times daily for 14 days.

·        Lie on your side with the affected ear uppermost

·        Pull the outer ear gently backwards and upwards to straighten the ear canal

·        Put 2-3 drops of olive oil into the affected ear(s) and gently massage just in front of the ear

·        Stay laying on your side to allow the wax to soak in for around 10 minutes

·        Afterwards, wipe away any excess oil but do not plug your ear with cotton wool as this simply absorbs the oil

Your hearing problem may initially worsen after first starting to use the olive oil drops; this is why we advise you to concentrate on treating one ear at a time if both ears are blocked with wax.

In most cases, after 14 days, the wax will have softened sufficiently to encourage the wax to come out without further intervention.  However, if you feel your hearing is still impaired, you should follow the instructions below for bulb syringing.





If your ears are regularly becoming blocked with wax, we suggest you use olive oil drops, as above, around once per week to keep the wax soft and encourage the natural process of wax expulsion. 

If having used olive oil for 14 days you still have wax in your ear, you should use bulb syringing.

There are now a number of over-the-counter bulb syringe kits available from pharmacies. These contain a wax softener as drops which you use for 3-4 days and a small bulb syringe to enable you to remove the wax from your ear canals yourself. They can easily be purchased from your pharmacy or online by searching for ‘ear bulb syringe’ e.g Acu-Life bulb ear syringe, Otex express combi pack or Macks Wax Away earwax removal system. The special ear syringes are designed to create enough pressure to clear wax out of the ear without causing damage to the ear drum. It is very important to use hand-temperature, tepid body temperature water for this process having used olive oil or the drops in the previous days. Prolonged use of the drops in the over-the-counter preparations other than olive oil can cause irritation and soreness and should not be used for more than a few days at a time.

If having used olive oil drops for 14 days and bulb syringing for a further 4 days, your hearing remains impaired then you should should ask for an appointment with the health care assistant for ear syringing. This appointment will take place at the GP Access Hub located at Andover War Memorial Hospital and run by Mid Hampshire Healthcare Limited. This service can only be offered if you have had ear syringing without problem in the past; you have no ear pain; you have had no previous surgery on your ears and you are over 16 years of age.

Ear Syringing – is only usually considered if the above recommendations have proved to be unsuccessful. Ear wax needs to be softened as above for 14 days before attempting to syringe. Although the risks are low and our nurses are specially trained to perform this procedure, there is still a small chance (thought to be around 1 in 1000) of complications occurring - such as a perforated ear drum, middle ear infection, external canal infection or causing ringing in the ear (tinnitus).

Please download the ear care information leaflet here

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