Dr Zane Koetser - Dr Koetser joined us in August to complete her GP training. She will be with us until the end of July 2021.

Dr Lucy Pyle - Dr Pyle is now on maternity leave having given birth to a boy and we look forward to her return to work in September 2020. 

HOW MANY GPs DO WE HAVE? We are often asked how many GPs we have, but the real question should be what is the GP patient ratio? As of July 2019, we have 13,200 patients, 55 GP sessions a week (there are two sessions a day), and each WTE (whole time equivalent) GP has a list of 1,900 patients, which is significantly below the Hampshire average of 2,300 patients. Our aim is to better this ratio and have WTE GPs with 1,850 patients each.

Charlton Hill Surgery Charitable Trust. see link on right hand side of this page for more details.

INFORMATION on 0 to 18 years health. Very useful site

LEARNING DISABILITY FRIENDLY. We have been awarded Learning Disability Friendly status. This means all our staff have completed appropriate training and the clinical services that we provide for patients with Learning Disabilities have been recognised by our commissioners as being of a very high standard.

EAR WAX REMOVAL SERVICE. We are now hosting a private ear wax removal service. To book an appointment click here

Do you want information on local healthcare support services? If so Mid Hampshire Directory of Services is the best place to start.

CQC - Last Inspection 1 November 2017 - Report now published. click here

GET HAMPSHIRE WALKING. An initiative to promote walking locally. For more information click here. And for more information on fitness classes and activities in general click here

Practice Policies


Information held regarding patients is confidential and use of this is governed by The Data Protection Act, Access to Medical Records Act and Caldicott Guidelines. Information is shared with other Health Service Providers in patients’ interest (e.g. hospital referrals), with patients’ permission.

Requests for access by patients to their personal clinical records should be made in the first instance to Reception.

Patients have the right to choose with whom they book their consultation but will be offered an alternative if their chosen practitioner is fully booked or unavailable (Reception staff will advise).

In the event of being unable to keep appointments, patients are requested to cancel, in order that the consulting time is not wasted.

Patients aged 16-75 who have not been seen at the Surgery in the previous three years and patients aged 75 who have not been seen in the previous year, may book a health check with a nurse.

Patients can expect medical care and assistance according to need and in turn are requested to recognise difficulties that can sometimes occur, and maintain courtesy in any dealing with practice personnel.

Verbal or physical abuse to any person on practice premises justifies removal of registration with the practice.

The Practice operates a non-discrimination policy. Copies of Practice Procedures on the above topics are available on request.


The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication scheme is a guide to the classes of information the practice intends to make routinely available.

To see our publication visit  

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